I've got to hand it to Loopt; every few months the company tries something different to rise above the noise in the LBS-SoLoMo market. Sometimes these efforts are very creative. The latest effort, "U-Deals," is a little bit of "back to the future."
The central idea is this: you identify a business and potential discount, publicize and get others on board and then Loopt tries to sell it to the business with some guarantee of participation.
This is a variation on the original "group buying" or reverse auction model that existed in the late '90s. The twist here is that the deal doesn't exist unless or until the consumer suggests or requests it. MerchantCircle also had similar functionality built into its platform, although it was mainly intended for individuals communicating with local businesses rather than for groups.
As I mentioned, this is a very creative twist on daily deals. However there's probably too much work involved for consumers for it it succeed on any kind of scale. To that end, Loopt has tried to automate the process as much as possible through its app: check in, request the deal at specified deal tiers or price points (see at left) and then promote on social networks.
It's much easier for consumers to simply find deals through customary channels like Groupon. (Loopt is a Groupon syndication partner as well.) We may see some adoption of this but I would be very surprised if U-Deals took off.
Right now this is only available in the San Francisco Bay Area on the iPhone and Android platforms. Here's a video that quickly explains the program and how it works.
Update: In fairness to Loopt and U-Deals I have to admit that I purchased the first deal, a discount voucher on Virgin America Airlines. We'll see how the program proceeds; I could be very wrong. However this was not a consumer-initiated deal I'm sure. That's what I'm critical of: not deals but the reliance on consumers to generate and promote them.
Yesterday at the "Inside Search" event in San Francisco Google introduced a range of upgrades and improvements: "search by image," voice search for PCs and several mobile search feature tweaks. Among the announcements, voice search for PCs may turn out to be most significant over time.
On the mobile front Google has been regularly trying to improve the user experience and make it easier to search on smartphones. Google is trying to cultivate mobile search behavior on smartphones comparable to the search habit on the PC. The company is also "hedging" somewhat by offering quite a few experiences and access points: apps, browser-based search and an evolving mobile homepage.
Below are screenshots reflecting the two of the improvements in mobile announced yesterday. Essentially Google is moving its icon-based "Places" search capability to the HTML homepage. You touch an icon to find nearby businesses in the category (e.g., restaurants, cafes). The "more" button brings you to a screen with a wider range of icons. However the Places app still offers a generally superior overall local search experience.
The map-related change duplicates a similar feature that Bing just added to its mobile maps/search experience. On the right in the image above is a map at the top of the screen. As users scroll down the page, the map dynamically changes to reflect the location of the businesses listed.
Google also offers a feature it calls "query builder" for mobile. Essentially the auto-complete drop-down suggestions can be quickly added to the search box to help "build" longer query strings with less typing. This, like other innovations (especially voice search) in mobile are intended to make it much easier and faster to use Google on the go.
T-Mobile USA is becoming a deals aggregator, with a new Android app called "More for Me." It's available today for any Android smartphone running OS 1.6 or higher. LivingSocial is the only deal source mentioned although the word "aggregator" implies a broader array of sources.
T-Mobile claims that the app is the first of its kind from any US mobile carrier. AT&T (the would-be owner of T-Mobile) similarly aspires to be a major player in the deals space and has a existing relationship with Placecast to deliver geo-fenced "shop alerts." That's not the same as "daily deals," but it's location-based discounts and offers nonetheless.
According to the T-Mobile press release:
The T-Mobile More for Me application is customizable, enabling consumers to find the most relevant deals, closest to their exact location. Users have the opportunity to see deals from a variety of retailers, in nearly any city, with many deals tailored to meet their specific interests and preferences.
“LivingSocial works directly with merchants in all of our 260+ global markets to craft great deals that drive our valuable members through their door,” said Jake Maas, senior vice president, corporate and business development, LivingSocial. “We are excited to bring our handpicked experiences to the millions of consumers who will enjoy T-Mobile’s new More for Me app.”
What's unique here is not that T-Mobile has built a deals app or even that it's created by a carrier. Rather it's the idea that a carrier is creating an app extending beyond the borders of its own subscriber network. Given the availability of branded deal apps from Groupon, LivingSocial and others, however, it's very unlikely that More for Me will see much adoption beyond T-Mobile subscribers.
Millennial Media released its latest SMART report on mobile marketing trends and data. In the issue, Millennial focuses on growth in the retail vertical (compiled by comScore for Millennial) as well as its traditional range of metrics (e.g., campaign objectives, landing page composition).
In particular, the report says that "local market targeting grew 22% and represented 56% of all campaigns that used targeted reach." While targeting is growing, the majority of Millennial's advertisers appear to still be most interested in broad reach and driving awareness.
Local can mean different things on Millennial's network: targeting by state, city, zip. However the company also said, "advertisers in the Automotive and Restaurant verticals leveraged Local Market targeting to drive foot traffic into their brick-and-mortar locations through targeted regional promotions."
Millennial says that retail "content consumption" by consumers on mobile devices is growing in aggregate volume and frequency:
Below is the hierarchical mix of retail advertisers on Millennial's network: department stores followed by computer/electronics retailers (e.g., Best Buy) and home & garden retailers (e.g., HomeDepot).
Last week Lauren Freedman's e-Tailing Group put out some interesting consumer data from sponsored research. The February consumer survey sought to assess attitudes toward shopping on smartphones and tablets. Respondents were screened on the basis of whether they owned one or both of those devices and spent at least $250 annually online:
Unfortunately the survey sample size wasn't revealed in the report.
There are two sets of findings, one that pertains to shopping experiences with smartphones and one that focuses on tablet-based shopping. I've copied a few graphics from the report (arrows are mine).
The first graph below explores what information people seek out on their smartphones before a store visit.
A significant minority of respondents, despite being comfortable with ecommerce, did not do any "shopping" or buying on their smartphones. Top reasons cited were "awkward shopping experience," "concerns over [security]," slow connection, and overall poor user experience.
Perhaps not surprisingly respondents rated the shopping experience on tablets, with their larger screens, quite a bit better:
These findings reinforce that smartphones and increasingly tablets are being used for product research within and without the retail store -- but much less for actual purchasing. Though the location of tablet use wasn't explored in this survey, the vast majority of tablet activity is at home currently.
While smartphone and tablet usage are complementary, tablet ownership generally results in diminished PC usage.
It's very difficult to quickly and comprehensively analyze all the implications of Google Wallet. There are many.
I "live blogged" the press conference at Search Engine Land. For both consumers and merchants/retailers the proposition is pretty compelling: offer and loyalty card integration, single-tap payments and so on.
So far it appears that only the Nexus S phone will be capable of accessing and using Google Wallet, although there was some ambiguity around that issue. The merchants that are formally participating at launch the following:
However any merchant that has the MasterCard "pay pass" system enabled can participate. Google has provided a merchant locator by zip.
Offers and loyalty will be a big part of this, which is where the marketing/advertising tie-in happens. The integration of Wallet with Offers and loyalty cards will be the big differentiator for retailers and marketers as well as consumers vs. other NFC payments systems. This is where Google has a big advantage over competitors including Apple, Amazon, PayPal and wireless carriers.
Theoretically at least some of those competitors could participate in Wallet because Google says it's open ecosystem -- in the way that Android is: controlled by Google but anyone can participate. How will this affect other mobile payments initiatives, other payments startups and so on?
That question is hard to answer at the moment. If there's fast adoption of Google's system (a la Android) many competitive efforts will be toast. But that very much remains to be seen. Because even consumers eager to participate in Google Wallet will need to buy the Nexus S right now.
Once other NFC-enabled handsets become available, adoption should dramatically accelerate.
Last year Pew and Forrester both came out with reports arguing that LBS check-ins (e.g., Foursquare) were being embraced by only a small fraction of the mobile audience. In July Forrester asserted that "geolocation applications like Foursquare" were only occasionally being used by 4% of all Internet users.
In November Pew released findings from a telephone survey (n=3,001) that argued a similar 4% of PC Internet users and 7% of mobile Internet users were on LBS services. However 4% of online adults actually turns out to be a big number. It's roughly 8 million people, using the ~200 million online audience base of comScore.
In the aggregate, in 2010, there were probably several million people in the US checking in on Foursquare, Gowalla, MyTown, Whrrl and others, including Google Latitude.
Today Foursquare says it has 8.5 million users alone and many others, including Yelp and Facebook, offer check-ins. Facebook has not released official numbers but claims it is "by far" the largest check-in site out there. So the numbers are clearly growing.
ComScore released data yesterday asserting that, now, nearly 17 million mobile users are engaged to some degree with "check-in services":
16.7 million U.S. mobile subscribers used location-based “check-in” services on their phones in March 2011, representing 7.1 percent of the entire mobile population. 12.7 million check-in users did so on a smartphone, representing 17.6 percent of the smartphone population.
ComScore defines this category to include Facebook Places, Foursquare and Gowalla. It's unclear what the full list of sites was or whether beyond a couple of examples, the definition of check-in sites was left up to user interpretation.
As one might expect smartphones were the primary source of check-ins, constituting 76.3% of all usage. Here's the smartphone "check-in" OS breakdown:
Overall comScore says that these check-in users "showed a high propensity for mobile media usage, including accessing retail sites and shopping guides, and displayed other characteristics of early adopters, including a stronger likelihood of owning a tablet device and accessing tech news, when compared to the average smartphone user."
One surprise according to the survey data is that women overall outnumber men on check-in services, in contrast to last year's Forrester findings that showed a wide gap favoring men.
Anecdotal evidence, notwithstanding the growth comScore proclaims, suggests that a large number of early users of check-in services have walked away and are no longer using them on a regular basis.
Deals and loyalty programs -- such as one just announced between SPG and Foursquare -- are the key to keeping check-ins alive. In the absence of such rewards or incentives the check-in will either die or have to dramatically evolve and deliver some other type of value to survive.
Mapquest and Skyhook Wireless announced today that Skyhook's "Hybrid Location System" would be deployed in Mapquest's Android navigation app. The idea is that GPS is unreliable much of the time, as the press release explains:
Frequent users of navigation apps on smartphones know the headaches of trying to start a trip from inside a parking garage, or of following a route through the urban canyons of New York City. Everyone has a story of the costly wrong turn made due to a lost GPS signal and delayed navigation. These issues are primarily a result of the limitations in relying on GPS satellites, also a handicap of many other navigation apps. By using Skyhook’s unique combination of Wi-Fi signals and GPS, MapQuest avoids these common GPS headaches.
The free navigation app from Mapquest offers voice search and voice turn-by-turn navigation, traffic and local search. It's a very nice offering -- and free. The challenge for any mapping or navigation provider on Android handsets is similar to the challenge of any search provider on the PC that isn't Google.
Google Navigation is so deeply integrated into the whole mobile search and mapping experience on Android that a competitor has to be superior (or better) to get attention and usage. However Mapquest has huge brand equity, which goes some distance to overcoming the "inertia" around Google Navigation on Android.
According to Hitwise, Google Maps and Maquest are the top two travel sites in the Us. However Mapquest is the top "branded" travel search term.
Top 10 US Travel Sites (per Hitwise):
There's an extensive article in the New York Times about Google and mobile search. The article is mostly a feature about the evolution of Google's approach to mobile. It also discusses voice search and Goggles but there's little hard data or new numbers.
The $1 billion mobile ad run rate is mentioned as are several previously released data points. Here are a few of the stats and observations from the article:
We've estimated, using comScore and Google's own public data that between 1.9 and 2.4 billion monthly queries on Google are coming from mobile. Google has said 33% of mobile queries have local intent. That would mean that between roughly 600 million and almost 800 million monthly queries are local-mobile.
But here's the "money quote" from the NY Times' piece: “Mobile search is definitely going to surpass desktop search,” said Scott B. Huffman, who works on mobile search at Google and leads its search evaluation team. “The lines will pass, and I think they’ll pass before anyone thought they would.”
NAVTEQ put out a press release yesterday announcing results of "its first hyper-local ad campaign targeting millions of users of the Poynt application." Poynt is a search app. The NAVTEQ ads tested were location and/or contextually relevant to user queries.
Here are the results:
The maiden campaign featured hyper-local ads for national gas station and restaurant brands throughout the United States. All four campaigns performed three to five times better than the industry average* click-through rate (CTR) of .49 with an average CTR of 2.68% across campaigns. Post-click user engagement ranged from 4.49% to as high as 11.25%, depending on advertiser.
The 2.7% CTR and engagement numbers are better than average, but still not as strong as those reported by several others offering local-mobile advertising or location-based ads on mobile devices. Off the top of my head I know that TeleNav, xAD, Placecast and JiWire have local-mobile ad performance data that exceed the reported NAVTEQ metrics.
[Ads] resulted in a click thru rate of 3.8 percent, which is significantly greater than traditional mobile and online display ads. Moreover, the data indicates that the conversion rate of users who drive to the business location after clicking on an ad presented in TeleNav's local search results is nearly 24 percent.
Local-mobile ad network xAD told me that it sees average local search CTRs of 5% to 8%, with some campaigns exhibiting higher response rates. Google also previously reported that after a local-mobile lookup 61% of users called a business and 59% visited a location in person.
The larger point is that directional searches on the go are highly commercial in nature with action likely to be taken by the individuals conducting them.
Marchex has acquired Jingle Networks, which operates the 800-Free-411 consumer service and a mobile ad network. The acquisition is valued at $62.5 million and is a mix of cash and stock. Jingle had previously raised roughly $70 million since it was founded in 2004 in multiple rounds from investors.
The acquisition will boost the Marchex Call Advertising Network and (finally) provides Jingle with an exit. Jingle launched with terrific fanfare and seemed like a great option for mobile callers seeking to avoid growing 411 fees. However, the growth of smartphones has taken a toll (so to speak) on directory assistance call volumes and they continuing to erode albeit at a relatively stable pace.
Compared to traditional carriers, Jingle had a more interesting and diversified model than traditional 411. (Google shuttered its Jingle competitor, 800-GOOG-411 last year.) The best of the free 411 services was Microsoft's, Bing-411, which continues to operate.
Marchex says that the addition of Jingle's calls and mobile network to its own will deliver "annualized reach of more than 500 million phone calls across digital media." The company says that Jingle's revenues will be $26 million in 2011. Call-based advertising will now constitute "75% of [Marchex's] revenues on an annualized basis by the end of 2011."
Marchex says that the overall market for calls is worth $179 billion annually and includes both online and offline media. These are ads "intended to generate calls." The company also says that some of the campaigns on its call network generate 10X response and conversions from consumers vs. clicks.
Investment firm Macquarie captured a bunch of mobile data presented, in part by Google, during and an AMA sponsored webinar on the mobile paid
search market. Most of this has been released or mentioned before but it's a nice collection of stats pertaining to mobile search and the mobile market in general:
Poynt is the local search app that could. Once near extinction the Canadian company, which is publicly traded, has come back and continues to grow.
A week ago the company said it reached "one billion user actions," which is impressive because of the "billion" part but otherwise is a bit of a dubious metric. More transparently, Poynt said it has about 6.5 million uniques across multiple operating systems. That would put it just behind Foursquare, with 8 million users, to provide some context.
Poynt started on BlackBerry and has seen its greatest success on that platform. However it's also avaiable on the iPhone, Android, Windows Phone 7 and now Nokia handsets (QT devices). The company says that it's adding about 30K users per day.
A couple of weeks ago local-mobile ad network xAD acquired the consumer business of Go2 Media and Poynt bought the ad serving back end. However, Poynt makes most of its money as a distributor of ads and content for third party YP publishes such as SuperMedia and AT&T.
Poynt is a workmanlike but unremarkable local search app, featuring restaurants, local business search, movies, gas and people search. Its appeal perhaps lies in its simplicity. Whether intentional or not its early adoption by RIM users in an uncrowded BlackBerry App World helped the company gain a following and build some momentum it probably wouldn't have otherwise.
Avantar is a similar case. Early in with a YP app on the iPhone many users adopted it and continue to use it, though it's extremely basic.
Poynt, as mentioned, is publicly traded in Canada and has a market cap of roughly $50 million Canadian (just over that same amount in USD). Unless the app were to dramatically improve and/or the company started releasing other apps Poynt is likely to hit the natural limits of growth in the not-too-distant future.
The endgame for the company is probably to get to about 10 million uniques (if possible) and then be acquired by YPG in Canada or another US local media publisher. However I'm a bit surprised that the company has had the success that it has to date.
TeleNav has a subscriber base of more than 20 million people, distributed over 600 devices in many countries. The company has done a good job of surviving the free navigation push by Google, Nokia and more recently Mapquest. It has an enterprise business as well as a direct consumer business. TeleNav also powers many of the carrier navigation services.
Earlier this week the company put out an "infographic" with some top-level US data about navigation usage. (As an aside I wish companies would stop putting out these so-called infographics for PR purposes. People pick them up, just as I have, but they make reading and understanding the data more difficult than it needs to be. It's a gimmick that should come to an end in my view.)
The chart shows that the top places US TeleNav users are navigating to. It also stands as a kind of unintended indictment of Americans' tastes and behavior.
The most searched/navigated locations are Wal-Mart, Target, Starbucks, Best Buy. McDonald's is in there at number 6. Navigational queries like this (name-in-mind searches) represent about 60% of local searches coming from mobile devices currently. Collectively Pizza, American (food) and Burgers represent about 63% of restaurant-related queries. And among them McDonald's and Pizza Hut figure prominently.
Separately TeleNav conducted a survey of drivers and found, among other things, that:
Nearly 25 percent of both sexes reported sending at least one text message while driving per week. Men texted the most, with 36 percent of those who text while driving indicating they send an average of seven or more texts per week while on the road. In contrast, only 23 percent of women admitted to texting as frequently.
Below is a video demo of the current version of TeleNav (as AT&T Navigator):
This past weekend Foursquare announced a deal with Amex, which was first reported in the Wall Street Journal. The partnership essentially offers discounts and rewards for checking in at participating local businesses:
Under the arrangement, AmEx customers can register their cards in the Foursquare system to get access to special offers from merchants who are also Foursquare participants. Customers who shop at those merchants with an AmEx card will receive credits and electronic notification that they have redeemed the offer. Merchants who participate in the program would potentially see more sales. . . .
The Foursquare partnership is AmEx's latest offering aimed at people who are roughly a generation younger than the company's traditional customer. AmEx has introduced several new cards targeted at the hip and tech-savvy generation in recent years, with mixed success.
It's going to be initially tested at the SXSW conference coming up next week in Austin, Texas: "Sixty local merchants will honor the 'spend $5, save $5' promotion."
It's great PR and a great high-profile deal for Foursquare, which now has more than 8 million users globally. Amex claims, however, this isn't simply about younger users but about new forms of loyalty and cardmember engagement.
On paper it all makes sense; however there are some potential challenges with the deal. I couldn't find empirical data but my understanding is that on average Amex cardholders are generally older than the bulk of Foursquare users, although there will be some overlap. According to Pew, here's the demographic breakdown of "location based services" users:
This "generic" LBS user profile cuts more broadly than Foursquare specifically. And Google's Ad Planner (as well as Quantcast and Alexa) shows a user base that is somewhat older than Pew's profile. It also shows more female users on Foursquare.
Beyond the "demographic" challenge, is the fact that most local businesses don't use Foursquare to promote themselves. In addition many don't take Amex; you remember the Visa ads. ("They won't take no for an answer, and they won't take American Express.")
In our recent SMB survey about 8% of respondents said they were using Foursquare to promote themselves. This number cannot be generalized to the entire population of SMBs. That would effectively mean about 2 million SMBs actively on Foursquare marketing themselves. The 8% figure is larger than in previous surveys, reflecting Foursquare's growth and increased visibility. However the number of businesses using it to acquire new customers or as a loyalty platform is relatively small.
Accordingly you have to find SMBs or national-local entities that are on Foursquare (and take Amex), together with Foursquare users who have Amex cards to use in those establishments. This slices the potential pie pretty thinly. Yet this is the right direction for Foursquare, which will have enormous difficulty monetizing via SMB self-service. It needs to make big deals with channel partners and do national-local deals with retailers to generate meaningful revenue.
Loopt was an early friend finder and social network for mobile devices that has been forced to reinvent itself and try different things repeatedly because of the entry competitors and better-known brands into its space: e.g., Yelp, Foursquare, Facebook, Google.
The most recent effort to do that is with its new "Reward Alerts," which are limited-time offers that are pushed to users based on location. This is similar to an AT&T-Placecast ShopAlerts initiative that was also announced this week. In that case AT&T handset users opt-in to receive deal alerts and they're pushed to users via SMS/MMS depending on location.
Initial advertisers for the Loopt program include Participating companies include Altec Lansing, FOX Broadcasting, Gilt City, Jawbone, Microsoft, OkCupid, Southwest Airlines, TabbedOut, Twelve South, TiVo and Yurbuds.
In order to participate, users must download the new version of the app, turn on "rewards" then the deals start flowing based on where users are. Loopt has had a deals/coupons product for some time in Loopt Star; however this is a more interesting and potentially successful implementation.
Deals have become immensely popular and the opt-in/push dimension of Placecast's and now Loopt's programs will make them compelling to marketers. For Loopt scale will be key. The company has more than four million users (compare Foursquare's 6+ million). However the Placecast program, because it's text-based, has an addressable audience of 95 million hypothetically (the entire AT&T subscriber base).
WHERE also offers location-based push couponing.
ShopSavvy was one of the very first barcode scanning apps. It later added local inventory data from several providers including Krillion. The company has now become a Groupon affliate, adding Groupon's offers to its Deals tab that includes other deals inventory.
In beefing up deals inventory -- though the company should be working with The Dealmap -- ShopSavvy is trying to move beyond commodity barcode scanning into a broader range of use cases for consumers and for merchants. From a merchant perspective deals offer an effective new customer acquisitions and a loyalty/CRM tool.
There's some awkwardness in my view with daily deals in a mobile context. Coupons that can be searched or more persistent deals (vs. one day) offer a better fit for most mobile use cases, though food-oriented daily deals can work well in mobile.
The company also has a number of "social features," including top lists and reviews, which seek to differentiate it from competitors.
ShopSavvy's core offering, barcode scanning, is now a commodity as I indicated. And the app has largely been superseded in most respects by RedLaser (eBay), Google Shopper/Goggles and Amazon. Local inventory data is also on a path to becoming commoditized, with at least four APIs in the market (JiWire, Milo, Retailigence, Wishpond). Accordingly it will be very challenging for ShopSavvy to distinguish itself from larger and even smaller rivals that can tap all the APIs now in the market.
There's also a ton of competition from "loyalty" marketing apps, among them ShopKick and Foursquare. However ShopSavvy says it has roughly 10 million users (but is that app downloads or active users?).
If those figures are real I suspect we'll see an acquisition in the near term.
Security firm Lookout has put out its "App Genome Report" for February. There's a lot of interesting data about iOS and Android apps and apps stores in there. However I want to focus on two areas of the findings: location and advertising.
Under the heading "personal info," Lookout reports the following about apps that seek user contact information and location:
Apple apps individually request location at the time they're launched or initiated. Typically Android apps notify users of an intent to access location at the time of installation or an update. I would expect the Apple model (or something even more transparent) to become a standard that forthcoming privacy regulations seek to enforce.
Turning to advertising, Google's AdMob dominates monetization for both iOS and Android. However iAd seems to be growing for iOS.
It's striking to see how much more highly penetrated AdMob is than other networks, especially in the Android Market. Accordingly one could argue that Google owns both search and display in the two most important smartphone marketplaces.
I would have thought that free Google Navigation, which is very good, along with free navigation from Nokia might have killed all the subscription-based providers out there. But TeleNav seems to be holding its own; part of that is its enterprise and white-label businesses. The company provides navigation for AT&T, Sprint and other carriers outside the US. Beyond this the company is also being very inventive and expansive in its thinking about its product.
The company's latest financial release -- it went public last year -- shows healthy growth:
Now the TeleNav is putting out a Verizon version of its consumer-facing TeleNav GPS app for the iPhone. It costs $2.99 per month or $21.99 per year. This is cheaper than both the AT&T iPhone and Android versions of the app. It has lots of useful features:
This is a good solution for iPhone users who don't have access to Google Navigation. In addition to turn-by-turn directions, the app can be used expansively as a local search tool and business finder (it has voice search as well). TeleNav is also integrating local ads from xAD, AT&Ti and others.
One of the "coolest" aspects of the product is "Shake-to-Go." Shake-to-go "allows users to simply shake their iPhone 4 while using TeleNav GPS and they will automatically be routed" to their home location.
I've had an Android version of the app for a number of weeks. I've used it and liked it, although I have to admit the seamless integration of Google Maps and Navigation into Android create a big barrier to the use of any other mapping platform or tool.
TeleNav also introduced APIs late last year to allow developers to integrate navigation into any app. Advertisers can also do this using the API. In other words one could ad a "drive there" or "get directions" button on any display ad in mobile. That's pretty interesting and I think not widely known.
Some time ago I met with the markeing people at TeleNav and was struck by how broadly and creatively they're thinking about the product, the challenge of free navigation and expanding their apps' boundaries well beyond traditional GPS.
In December Microsoft sponsored a "Location Based Services Usage and Perceptions Survey." Last week in honor of privacy day it released results, which were widely reported -- mostly with a focus on the privacy issues and questions. Yes, people are concerned about location sharing and privacy. Those data, however, are less interesting to me than some of the other findings in the survey.
The online survey was conducted in December with 1,500 total respondents from the US, UK, Germany, Canada, and Japan. Here some of the more interesting findings from my perspective:
Here are the most common LBS use cases:
The most significant finding from the survey (beyond the privacy stuff) is about the efficacy of location-based ads:
The data in the tables above show that an average of 46% of those seeing location-based "retail" ads took action after exposure. The percentage is highest in the US: 55%.
Among those using LBS services to share location, here are the services they used: