Most Smartphone Commerce Happening in the House

As apps and websites become optimized for mobile commerce, and as the "credit card problem" is addressed (see TheFind and Jumio), there will be more buying on smartphones. Most retailers and brands currently assume smartphone transactions happen on the go or in stores (or on other devices). In the home e-commerce is supposed to be the domain of PCs (and increasingly tablets).

The conventional wisdom is that smartphones are more heavily used for shopping out of home and that's been supported by prior survey data. Yet data released yesterday by Nielsen tell a somewhat different and more nuanced story.

Americans are indeed buying things on their smartphones (24%) but they're mostly doing it at home: 72% of people making purchases on their smartphones did so at home and not "on the go," as one would have expected. Only 3% of smartphone owners buying things on their devices did so in stores; 6% did so in their cars. The remainder, 18%, fall into an unidentified "other" bucket. 

It's interesting that smartphones are so widely used for commerce-related activities (store locators) on the go but buying happens at home. Nielsen doesn't offer any real explanation however. It may be that the "immediacy" and availability of the device make it a preferred option for some. 

There's also no data about audience segments. It would be interesting to see if these at-home smartphone transactors are younger, older and whether they have other devices available to them. 

Regardless this is another "wake up call" arguing that marketers and retailers need to quickly optimize e-commerce experiences for smartphones.